3D Printer Inspection and Repair Service Guidelines
Overview
We offer inspection and repair services for all 3D printers, whether purchased from our store or other retailers.
How to Request Service
- Fill Out the Service Request Form:
- Visit our website and complete the service request form with details about the issue, printer type, and proof of purchase.
- Or visit the following link:
- Service Request Form
- Order Confirmation:
- You will receive an email or WhatsApp message containing additional instructions to confirm your service request.
Fees
- Inspection Fee: A small non-refundable fee for assessing the issue. This fee will be deducted from the final repair cost if you decide to proceed.
- Repair Cost: Determined after inspection. No repairs will be made without your consent.
Shipping
- Shipping the Printer: The customer is responsible for shipping the printer to our service center. Please ensure it is well-packaged to avoid damage.
- We provide clear instructions on how to package and ship the printer safely.
- Shipping Costs: Return shipping costs will be added to the final invoice.
Remote Maintenance
- Remote Maintenance Services:
- We offer remote maintenance for minor issues using visual communication technologies to reduce costs and expedite the process.
- After submitting the request and identifying the issue, an appointment will be scheduled for a remote maintenance session.
Repair Time
- Repair Time: The expected repair time will be provided after inspection. It varies based on the complexity of the issue and the availability of parts.
Warranty
- Repair Warranty:
- All repairs are covered by a 14-day warranty on parts and services that have been repaired.
- Warranty Extension Option: Customers can choose to extend the warranty for a longer period for an additional fee.
- The warranty does not cover issues unrelated to the original repair, physical damage, or misuse.
Payment
- Payment Terms:
- Full payment is required upon approval of the repair estimate.
- Payment methods: Credit card, bank transfer, or any other methods available on our website.
Customer Responsibilities
- Customer Precautions:
- Back up all personal data before sending the printer.
- Provide a clear description of the issue and any steps taken to resolve it.
Limitations
- Limitations and Responsibilities:
- The inspection fee does not include the cost of replacement parts.
- We are not responsible for data loss or damage to additional accessories.
- If the printer is found to be economically unrepairable, you will be informed, and the inspection fee will still be due.
Support
- Support and Customer Service:
- Contact our support team via email, phone (WhatsApp message), or the contact form on the website for any inquiries.
- You will receive regular updates on the status of the repair via email.
We are here to make the repair process easy and quick. For any inquiries, please do not hesitate to contact our support team.
