Wayto3D provides a 24-month (2-year) warranty on printers and covered spare parts in accordance with Saudi consumer protection regulations.
This coverage applies according to the part classification detailed in this policy.
The official manufacturer warranty provided by Bambu Lab is:
Although the printer as a whole carries a 24-month warranty inside Saudi Arabia (and 12 months internationally), each internal component is classified separately by Bambu Lab according to its function and nature.
This classification is officially defined by Bambu Lab and applied globally. Wayto3D adheres to this classification within Saudi Arabia.
The Vortek head-switching mechanism in H2C printers and its switching system are considered core structural components and follow the official manufacturer classification.
However, nozzles and internal wear components within the print head are considered consumable parts and are not covered unless a manufacturing defect is clearly present upon delivery.
The same classification principles apply to models such as H2D, H2S, and P2S.
Toolhead / Extruder units are classified as sensitive or moving components and are typically covered under the 3-month category, depending on manufacturer classification.
Additional modules such as laser or cutter units follow classification based on their nature and function.
All AMS-related units follow the same official classification rules.
This classification applies to all compatible models using similar toolhead or AMS systems.
Normal wear of these components is considered expected usage and is not classified as a manufacturing defect.
Consumable parts are only eligible if a clear manufacturing defect is present at the time of delivery.
Warranty does not cover:
Warranty period begins from the original invoice date.
To submit a claim, please provide:
Claims are evaluated within 2–5 business days.
If approved, the replacement part will be shipped free of charge within Saudi Arabia.
Warranty is limited to repair or replacement of the defective part only.
Full printer replacement is only applicable in cases of confirmed major manufacturing defect.
Wayto3D provides genuine spare parts and maintenance services at reasonable cost to ensure continued printer performance after the warranty period ends.
Warranty will be void if any of the following is determined:
We recommend following official troubleshooting steps published on Bambu Wiki or contacting Bambu Lab support.
Do not perform internal repairs or modifications before consulting Wayto3D.
Unauthorized intervention may void the warranty.
If warranty is voided, the customer is responsible for diagnostic, repair, replacement, and shipping costs.
At Wayto3D, we are committed to keeping your products within warranty coverage whenever possible and providing fair, reliable after-sales support.
Your satisfaction is our highest priority.
